A new channel or platform needs to address persistent issues afflicting the current scenario if it is to become well-known in the industry. WhatsApp Business API enables healthcare organizations to communicate with a large user base and access resources in an affordable way that automatically simulates ordinary interactions and provides more personalisation to both customers and patients. Things we take for granted, such recurrent delays, little to no individualized attention, unresponsive customer service, and a disconnect between online and offline experiences, are the most frequent issues patients and clients have when working with healthcare organizations